Frequently Asked Questions

Shipping & Delivery

Do you ship overseas?
How long does shipping take?
When will my order be shipped?
Will I receive a tracking number?
Where are your items shipped from?
Do you ship overseas?
Do you ship overseas?

Returns, Refunds & Cancellation

What’s your return policy for non-sale items?
Are sale items returnable?
How do I return a damaged or defective item?
Who pays for return shipping?
Can I cancel my order?
What if I entered the wrong shipping address?

Products & Store Policies

What kinds of products are sold by BTK COLLECTIONS?
Are your products true to size?

Customer Support

I have a question that isn’t answered here.

Referral Program

Do you have a referral program?
When is referral store credit issued?
Is there a minimum purchase for referrals?